Is Process Free?

What does it cost to implement good processes and associated BPM?

Jim Sinur over at Global makes a good case for process being free. But one of the questions I have floated to him is the following: "If process is 'free' or indeed if it is a net profit centre, why aren't more companies jumping onto this?" It would seem to be to make good business sense to do this as it will
  • Improve your business
  • reduce your costs
  • potentially do the above for zero net cost

What are your thoughts on this?

(The link to Global 360 has been changed to a mirror posting at BPM as Jim's blog at Global 360 has been deleted)

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