Friday Review 17th September 2010

Here are some of the links posted over on the Process Cafe Espresso Shots this week1

What is Ideal Customer service? - Forrester's thoughts on Customer Service

The Rise of a New Career: The BPM Professional - Some thoughts by Connie Moore from Forrester about what the new BPM professional looks like

BPM is a cultural issue, not a technical one - So BPM is a cultural issue not a technical one? I agree to a certain extent. But how does this explain a lot of the BPM implementations that have struggled with the technology?

BPMN 2010 Keynote - Keith Swenson's thoughts and comments from the BPMN 2010 keynote speech. Always worth reading

1 The Process Cafe Espresso Shots is a place for linking to process related articles written by other people that don't merit a full post on the Process Cafe but are still worth your time reading. Sort of an espresso shot of 'The Process Cafe'-eine.

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