Here are some of the links posted over on the Process Cafe Espresso Shots this week1
The Business Process Improvement Conspiracy | CIO - Blogs and Discussion - I was struck by how much of this aligns with a Process Cafe post I wrote about 'Best Practice'. What do you think?
Outsourcing Fail: Motor insurance Co shows how not to do BPM - BPM:redux blog - A prime example of a big company not understanding that the customer should be at the heart of the process. Just wait until the MD's wife has a bump and needs to make a claim, things will change quickly enough.
Gartner BPA Magic Quadrant: the winners and losers - BPM redux blog - Theo at the BPM Redux has a quick summary of the MQ changes for this edition. Check them out there.
1 The Process Cafe Espresso Shots is a place for linking to process related articles written by other people that don't merit a full post on the Process Cafe but are still worth your time reading. Sort of an espresso shot of 'The Process Cafe'-eine.