Here are some of the links posted over on the Process Cafe Espresso Shots this week1
Article: BPM: Advanced SLAs « Adam Deane - Adam Deane takes a humorous - but still quite scathing - look at SLA's and how many people are doing it wrong. Very good
Feature lists miss the point - This article relates to BI in general but I think it could apply to BPM/BPMS as well. A lot of people are baffled and amazed by the smoke and mirrors of a demo. They like the 'Ahhhh' factor of a tool that can produce 'At the speed of thought', when in fact all they want is a tool that can do what they want it to do
It’s Time to Let Simulation/Optimization Out of the Box Jim Sinur on simulation and optimization. Whilst reading this I would add a word of caution about simulating process as raised by colleague Thomas Olbrich (http://taraneon.de/blog/2010/06/07/dont-blame-the-it-for-faulty-and-expensive...)
How Much Does E-mail Cost? - I think that many organisations feel that e-mail is free. Of course it isn't free in the same way that your telephone isn't free. But generally it is a ssunken cost that is absorbed by the company as a whole. Would we still be as profligate with our e-mails if we had to pay for them? It would certainly cut down spam.
Coming Monday "The Tao of Processing' Or how Amazon have got it right" A look at the world of on-line purchasing and how some companies have created customer focused processes and some haven't.
1 The Process Cafe Espresso Shots is a place for linking to process related articles written by other people that don't merit a full post on the Process Cafe but are still worth your time reading. Sort of an espresso shot of 'The Process Cafe'-eine.