Here are some of the links posted over on the Process Cafe Espresso Shots this week1What is Ideal Customer service? - Forrester's thoughts on Customer Service
The Rise of a New Career: The BPM Professional - Some thoughts by Connie Moore from Forrester about what the new BPM professional looks like
BPM is a cultural issue, not a technical one - So BPM is a cultural issue not a technical one? I agree to a certain extent. But how does this explain a lot of the BPM implementations that have struggled with the technology?
BPMN 2010 Keynote - Keith Swenson's thoughts and comments from the BPMN 2010 keynote speech. Always worth reading
1 The Process Cafe Espresso Shots is a place for linking to process related articles written by other people that don't merit a full post on the Process Cafe but are still worth your time reading. Sort of an espresso shot of 'The Process Cafe'-eine.
