For many project people the tools and associated detritus around BPM are what makes the project interesting: Get a good tool, implement it, either with your SI or internally, roll it out and watch the users flock to this brand new way of doing thngs.
Except that's not what happens.
Your user base couldn't care less about a new tool, or some new way of doing things. All they want is to be able to finish their work in the quickest, easiest way possible and go home.
Anything you put in the way of that will meet resistance
(And everything you do is in the way of that!)
The Perfect Process Project Second Edition' is now available. Don't miss the chance to get this valuable insight into how to make business processes work for you. Click this link and follow the instructions to get this book.
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