It is well worth remembering that when you design a process it should be designed independently of the underlying system that will support it. That's what procedures are for.
Designing a process based on a specific piece of software means that when the software changes the process needs to change as well.
You don't want that.
Reminder: 'The Perfect Process Project Second Edition' is now available. Don't miss the chance to get this valuable insight into how to make business processes work for you. Click this link and follow the instructions to get this book.
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