Here are some of the links posted over on the Process Cafe Espresso Shots this week1Productivity Improvement Calculations: Where Stupidity Pays Off - Craig Roth from Gartner on why a lot of "productivity improvements" are actually a result of spectacularly inefficient processes to start with. Worth remembering next time you see a case study with a large ROI.
Coming Monday on The Process Cafe 'Another example of not following a process'. What happens when finance processes are 'loosened'?
1 The Process Cafe Espresso Shots is a place for linking to process related articles written by other people that don't merit a full post on the Process Cafe but are still worth your time reading. Sort of an espresso shot of 'The Process Cafe'-eine.
