Here are some of the links posted over on the Process Cafe Espresso Shots this week1IBM Puts Spotlight on Lombardi at Impact - So IBM are pushing their new aquisition over their own in-house tools ? Bruce Silver has some choice words about that!
The Value of Vendor Reference Checking - I, too, am astounded by the findings. Essentially Gartner are saying they are having difficulty in many cases identifying genuine vendor references for BPM Magic Quadrant participants.
Let me put this another way: one of the most respected research organisations in the world approaches you requesting contact details of people who gave successfully implemented your product and you can't provide a list of them? And yet you still want to be in their MQ?
What's wrong with this picture?
The worrying underlying picture here us that a lot of potential MQ vendors can't provide this information because they simply don't have it. They don't have a list of happy customers who've implemented the product. If this is the case, should these vendors be on the list?
A Tale of Two Processes. How process silos cause big problems. - A great little article from the Metastorm blog talking about the issues raised when internal processes are optimised within departments but are siloed across departments.
Read it and see how close to home some of this hits.
1 The Process Cafe Espresso Shots is a place for linking to process related articles written by other people that don't merit a full post on the Process Cafe but are still worth your time reading. Sort of an espresso shot of 'The Process Cafe'-eine.
