A Business week article about this can be read here
A key point to be made is
- More companies are favouring smaller deals and splitting services between several providers and countries, the Gartner report found. This shift away from large high-value deals is partly responsible for the fact that publicly reported BPO and ITO contract values fell by 50 per cent in 2007
So in summary - More BPO work to be had. but potentially it will be in lots of smaller chunks.....