This is something which is a vey important topic to understand. Many folks think that just because they've implemented a snazzy new ERP system that has built in 'best practice' processes, they actually have a BPM system in place. This is way off the reality!
Jim talks about what the differences are, as well as the pro's and con's of each facet of this issue.
Do yourself a favour and take 10 minutes to read through it
